Melody Privacy Policy

Last Updated: October 27, 2025

Data Controller: Jiabin Lu | Melody APP Development Company

App Title: Melody–Chat Soft, Match Souls | Package: veapp.melody.joy

Data Controller Identification

Data Controller Name: Jiabin Lu (Melody APP Development Company)

Legal Entity Name: Melody App Development Company

Developer Name: Jiabin Lu

Application Package: veapp.melody.joy

Physical Address: 412 Joy Lane, Los Angeles, CA 90028, United States

Data Protection Officer (DPO): Privacy Compliance Team

Primary Contact Email: ZaneideMoy384@gmail.com

Privacy Support Email: ZaneideMoy384@gmail.com

Response Time: All privacy-related inquiries will be responded to within 48 business hours

You may contact our Data Controller or Data Protection Officer at any time regarding questions, concerns, or requests related to your personal data and our privacy practices.

Core Privacy Principles

• Transparency: We clearly disclose what data we collect, how we use it, and with whom we share it
• Minimization: We collect only what is necessary to provide our Services
• Security: We implement robust measures to protect your personal information
• Control: You have the right to access, correct, delete, and opt-out of data processing
• Accountability: We are responsible for protecting the data we process

1. Information We Collect

1.1 Personal Information You Provide

• Account information: Name, email address, date of birth, username, profile photo
• Contact information: Phone number (if provided for verification)
• Payment information: Billing details (processed by third-party payment providers)
• Communications: Messages, chat content, and other communications through our Services
• User-generated content: Photos, videos, live streams, and other content you share

1.2 Automatically Collected Information

• Device information: Device type, operating system, unique device identifiers (Device ID), IMEI, advertising ID
• Usage data: App usage patterns, feature interactions, session duration
• Location data: Precise and approximate location (if you enable location services)
• Log data: IP address, access times, pages viewed
• Analytics data: Aggregated usage statistics to improve our Services

2. How We Use Your Information

• Create, manage, and secure your Melody account
• Facilitate communication and interactions with other users
• Process transactions for virtual items and premium features
• Provide customer support and respond to your inquiries
• Verify your identity and prevent fraudulent activities
• Personalize your experience and improve our Services
• Ensure platform safety, enforce our policies, and comply with legal obligations

3. Right to Know About Data Sharing

Under global privacy laws including CCPA, GDPR, and VCDPA, you have the unconditional right to know whether, how, and with whom your personal data is shared. We maintain full transparency regarding all data sharing activities:

3.1 Types of Data We May Share

• Personal Identifiable Information (PII): Only shared with your explicit consent or as required by law
• Device Identifiers: Shared with service providers for service operation, security, and analytics (anonymized where possible)
• Non-Identifiable/Anonymized Data: May be shared with analytics partners for service improvement
• Usage Data: May be shared with service providers to optimize platform performance
• Transaction Data: Shared with payment processors to complete financial transactions
• Location Data: Precise location data shared only with your explicit consent for service features

3.2 Categories of Third Parties With Whom We Share Data

• Service Providers: Cloud hosting (AWS, Google Cloud), payment processors (Stripe, PayPal), customer support tools
• Analytics Partners: Google Analytics, Mixpanel (data anonymized)
• Legal/Regulatory Entities: As required by law, court order, or government request
• Business Partners: Only with your explicit consent and for specified purposes

3.3 How to Exercise Your Right to Know

You may request a complete, personalized report detailing exactly what personal data of yours has been shared, with whom, for what purpose, and for how long by:

• Sending an email to ZaneideMoy384@gmail.com with the subject line "Right to Know About Data Sharing"
• Submitting a request through our in-app Privacy Center (Settings > Privacy & Security > Data Sharing Request)

We will respond to your verified request within 15 business days, free of charge, as required by applicable law.

4. Right to Opt-Out of Data Sale

Under CCPA, GDPR, and other global privacy laws, you have the explicit right to opt-out of the sale of your personal data to third parties for monetary or other valuable consideration.

4.1 Our Data Sale Practice

Melody does NOT sell your personal data to third parties for monetary or other valuable consideration. We do not engage in any data sale activities as defined by CCPA, VCDPA, or other applicable privacy laws.

4.2 Your Opt-Out Rights

Even though we do not sell your data, you retain the full right to opt-out of any future data sale, as well as opt-out of non-essential data sharing for targeted advertising, at any time, for any reason.

5. How to Opt-Out of Data Sale/Targeted Ads

You may opt-out of the sharing or selling of your data for targeted advertising at any time, using the following methods:

5.1 In-App Opt-Out (Direct & Instant)

• Open the Melody app and log in to your account
• Go to Settings > Privacy & Security
• Select Advertising Preferences
• Toggle off "Personalized Ads" to opt-out of targeted advertising
• Toggle off "Share Usage Data for Ads" and "Share Device ID for Ads" to prevent data sharing for ad purposes
• Save your preferences – changes take effect immediately

5.2 Device-Level Opt-Out

• iOS: Go to Settings > Privacy & Security > Apple Advertising > Toggle off "Personalized Ads"
• Android: Go to Settings > Google > Ads > Opt out of Ads Personalization

5.3 Email Opt-Out Request

Send an email to ZaneideMoy384@gmail.com with the subject line "Opt-Out of Data Sale/Targeted Ads", including your registered email address and user ID. We will process your request within 7 business days and send a confirmation email.

5.4 Consequences of Opting Out

• You will receive non-personalized, generic advertising instead of targeted ads
• There will be no impact on the core functionality of Melody Services
• No additional fees or charges for exercising your opt-out rights
• You may reverse your opt-out at any time through the same channels

6. Your Privacy Rights and Controls

Depending on your location, you may have the following rights regarding your personal information, in compliance with GDPR, CCPA, and VCDPA:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information (subject to legal requirements)
• Right to portability: Request your data in a machine-readable format
• Right to object: Object to certain processing activities, including direct marketing
• Right to withdraw consent: Withdraw your consent for certain data processing activities
• Right to know: Obtain complete information about data sharing and data sale activities
• Right to opt-out: Opt out of data sharing/selling for advertising purposes

To exercise these rights, please contact our Data Protection Officer at ZaneideMoy384@gmail.com. We will respond to valid requests within 30 days, as required by applicable law.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure storage of sensitive information
• Access controls limiting employee access to personal data
• Regular security assessments and updates
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of your account (if you create one)
• To comply with legal obligations (tax, audit, and record-keeping requirements)
• To resolve disputes and enforce our agreements
• To protect against fraud and security threats

When we no longer need your personal information, we securely delete or anonymize it in accordance with applicable laws.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible. Parents or guardians who believe their child has provided us with personal information may contact us at ZaneideMoy384@gmail.com.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure these transfers comply with applicable data protection laws through Standard Contractual Clauses approved by the European Commission and other legally recognized transfer mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated Policy on our website and in the app, sending in-app or email notifications, and displaying a prominent notice in our Services. Your continued use of our Services after the effective date of changes constitutes your acceptance of the revised Policy.

12. Contact Us

We respond to all privacy-related inquiries within 48 business hours.

© 2025 Melody APP Development Company (Data Controller: Jiabin Lu). All rights reserved.

App Title: Melody–Chat Soft, Match Souls | Package: veapp.melody.joy

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